Terms & Conditions

Effective Date: December 3rd, 2025

Cera Soy Candles ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cerasoycandles.com and purchase our handmade soy candles.

By accessing or using our website, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect information that identifies, relates to, describes, or could be reasonably linked to you ("Personal Information").

A. Information You Provide to Us

We collect information directly from you when you register on our site, place an order, subscribe to our newsletter, or contact us. This includes:

Identity Data: First name and last name.
Contact Data: Email address, telephone number, billing address, and shipping address.
Financial Data: Payment card details (processed securely by Wix Payments or third-party gateways; we do not store full credit card numbers).
Social Media Data: Information associated with your social media profiles if you interact with us or log in via social media platforms.

B. Information We Collect Automatically

When you visit our website, we (and our third-party service providers, such as Wix) automatically collect certain information about your device and usage, including:

Usage Data: Pages viewed, links clicked, and time spent on the site.
Technical Data: IP address, browser type, device type, and operating system.
Location Data: General location data based on IP address.

2. How We Collect Information

We collect information in the following ways:

Direct Interactions: When you fill out forms, subscribe to emails, or purchase candles.
Automated Technologies: We use Wix Analytics and cookies to collect data about your browsing behavior to improve our store and user experience.
Third-Party Sources: We may receive information about you from payment processors or social media platforms.

3. How We Use Your Information

We use your Personal Information for the following business purposes:

Order Fulfillment: To process and ship your candle orders, including wholesale or bulk orders.
Communication: To send order confirmations, shipping updates, and respond to inquiries.
Marketing: To send you newsletters, special offers, and updates on market locations (only with your consent).
Improvement: To analyze store traffic via Wix Analytics and optimize our website.
Compliance: To comply with applicable legal requirements.

4. How We Store and Share Your Information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to PCI-DSS standards, as managed by the PCI Security Standards Council.

We do not sell your personal information. We only share information with:

Service Providers: Specifically, Wix (hosting/marketing) and shipping carriers (e.g., USPS, UPS) to deliver your products.
Legal Obligations: If required by law or to protect our rights.

5. Your Rights Under GDPR (European Economic Area)

If you are a resident of the EEA, you have the following rights regarding your Personal Information:

The Right to Access: Request copies of your personal data.
The Right to Rectification: Request correction of inaccurate information.
The Right to Erasure: Request that we delete your personal data ("Right to be Forgotten").
The Right to Restrict Processing: Request that we limit how we use your data.
The Right to Data Portability: Request transfer of your data to another organization.
The Right to Object: Object to our processing of your data for direct marketing.

To exercise these rights, please contact us at cerasoycandles@gmail.com

6. Your Rights Under CCPA, CPRA & CalOPPA (California Residents)

If you are a California resident, the CCPA and CPRA provide you with specific rights:

A. Right to Know and Access

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.

B. Right to Delete and Correct

You have the right to request that we delete or correct any of your personal information that we collected from you and retained, subject to certain exceptions (e.g., retaining records for transaction completion).

C. Right to Opt-Out of Sale or Sharing

We do not sell your personal information. However, you have the right to direct us not to sell or share your personal information at any time.

D. Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality.

E. "Do Not Track" Signals (CalOPPA)

Our website adheres to Wix.com's standards regarding "Do Not Track" signals. Currently, we do not respond to DNT browser signals or other mechanisms that actively scan for tracking.

7. Marketing and Communication Choices

We use Wix Marketing to send email campaigns. If you no longer wish to receive marketing emails from us, you may opt out by clicking the "Unsubscribe" link at the bottom of any marketing email or by contacting us directly.

8. Updates to This Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

9. Contact Us

If you have any questions about this Privacy Policy, are looking to exercise your privacy rights, or want to inquire about your personal data, please contact us at:

Cera Soy Candles

Email: cerasoycandles@gmail.com